HP DeskJet 960C Review

The HP DeskJet 960C is a classic inkjet printer that made its debut in the early 2000s. Renowned for its robust build quality, versatile capabilities, and reliable performance, the 960C remains a favorite among users looking for a straightforward printing solution for home and small office use. In this review, we explore common user concerns with the printer, provide practical steps for resolving those issues, and offer a final assessment of the 960C's place in today’s market.

Reasons for User Issues with the HP DeskJet 960C

Despite the DeskJet 960C’s solid reputation, users may sometimes encounter problems during regular usage, especially considering the device's age. Here are the most frequent causes of issues:

1. Aging Hardware and Compatibility:
   The HP DeskJet 960C was designed for Windows operating systems up to Windows XP, and although basic drivers are available for later versions, compatibility can be limited on modern computers. This can lead to issues such as connectivity problems or limited access to the printer’s full feature set.
2. Ink Cartridge Problems:
   Users often encounter difficulties with ink cartridges, from clogged nozzles or dried ink to error messages about cartridges not being recognized. Over time, printheads can become obstructed, and original cartridges may be harder to find.
3. Paper Handling Issues:
   Paper jams or improper feeding are common problems with older printers. Rubber rollers and feed mechanisms may wear out, causing the printer to pull multiple sheets, misfeed, or fail to pick up paper altogether.
4. Driver and Software Support:
   Accessing updated drivers or software for the HP DeskJet 960C can be a challenge. HP and other vendors may not support the device on the most recent versions of Windows or macOS, limiting some features and overall functionality.
5. Print Quality Degradation:
   Over years of use, users may notice declining print quality, including lines, streaks, or faded text. This can stem from clogged print heads, outdated ink, or worn mechanical components.

Step-by-Step Guide to Resolving HP DeskJet 960C Problems

If you’re experiencing issues with your HP DeskJet 960C, there are several steps you can take to restore your printer to optimal working condition:

1. Address Hardware and Compatibility Challenges:
   • For new computers, try connecting the printer via USB to see if your operating system recognizes it automatically.
   • Visit the HP support website or Windows Update to download the most compatible drivers. For Windows 10 and 11, use generic HP DeskJet drivers if specific 960C drivers are unavailable.
   • For Mac users, check Apple’s pre-installed printer driver support or search third-party solutions.
2. Fix Ink Cartridge Issues:
   • Power off the printer and gently remove the ink cartridges. Using a lint-free cloth moistened with distilled water, carefully clean the cartridge contacts and print head.
   • Ensure that you are using the correct cartridge models: HP 78 (color) and HP 45 (black).
   • Replace old or expired cartridges with new, genuine HP cartridges if possible.
   • For persistent clogging, run the printer’s own cleaning cycle through its software interface or use third-party cleaning solutions.
3. Resolve Paper Jams and Feeding Problems:
   • Turn off the printer and open the access panel. Carefully remove any jammed paper, ensuring no scraps are left inside.
   • Inspect the paper feed rollers. If they are dirty, clean them with isopropyl alcohol and a lint-free cloth. Avoid rough cleaning, which may cause further wear.
   • Fan your stack of paper before loading, and avoid overfilling the tray to prevent jams. Use the recommended paper thickness and type for the 960C.
4. Update Drivers and Software:
   • Download and install the latest drivers available from HP’s website. If unavailable, use the built-in Windows or macOS printer drivers.
   • On Windows, the “Add a Printer” wizard can help locate generic drivers.
   • Consider using third-party software tools that enable compatibility between older printers and current operating systems.
5. Restore Print Quality:
   • Perform print head cleaning and alignment through the printer’s control software.
   • If print quality does not improve, try deep cleaning cycles or leave the print head to soak in distilled water (never tap water) to dissolve dried ink.
   • Replace cartridges if printouts remain streaky or faded, as expired ink or air bubbles can cause persistent issues.
6. General Maintenance:
   • Keep your printer in a dust-free environment to extend its longevity.
   • Periodically power it on and run a test page to keep ink flowing through the nozzles.

Conclusion

The HP DeskJet 960C stands as a testament to the durable, high-quality engineering of early 2000s HP printers. For users willing to invest in a bit of maintenance and workaround for modern software compatibility, the 960C can still be a practical and reliable printer for everyday document and photo printing needs. While its lack of wireless connectivity, outdated driver support, and reliance on aging cartridge technology may be limiting, it remains a viable option for those seeking a budget-friendly, straightforward printing solution.

If you currently own or are considering acquiring a DeskJet 960C, keep in mind the importance of regular cleaning, careful handling of consumables, and a willingness to explore software solutions for continued compatibility. With these in mind, the HP DeskJet 960C can continue to serve reliably, even in today’s fast-moving digital landscape.